Introduction

These Terms of Use (Terms) outline the rules and expectations for accessing and using the C2C Ride platform and services. By continuing to use our platform, you agree to these Terms. If you do not agree, please refrain from using any of our services.

Overview of Services

C2C Ride provides licensed passenger transport by luxury motor vehicles, headquartered in Dubai Silicon Oasis. Our services include:

- Fixed Transfers: Pre-defined routes (e.g., airport, hotel, intercity)

- Hourly Chauffeur: Time-based vehicle hire with a trained driver
These can be booked in two ways:
- Instant Ride: On-demand requests for immediate pick-up
- Advance Booking: Scheduled rides for a later time or date

1. Operator & Licensing:

All transportation services offered through the C2C Ride platform are operated under a valid commercial license registered in the UAE. Services are legally operated under the name GG Passenger Transport by Luxury Motor Vehicles, holding Trade License Number: 1246413, based in Silicon Oasis, Dubai.
For official correspondence:
info@c2cride.com
+971 58 560 3086

2. Eligibility to Use:

To access our platform and services, you must:
- Be 18 years or older
- Be legally eligible to enter binding agreements
- Provide accurate account and contact information
- Accept full responsibility for all activity carried out through your account

Our Services Explained

1. Transfers

Direct point-to-point rides ideal for:
- Airport drop-offs/pickups
- City travel
- Intercity journeys
Includes:
- 15 minutes complimentary waiting time for regular pickups
- 60 minutes complimentary for airport pickups
Additional charges may apply for:
- Extended waiting time
- Route changes or stopovers
- Special luggage requiring upgraded vehicles

2. Hourly Chauffeur:

Flexible travel within the city on a time-based basis. Great for meetings, errands, or events.
- Minimum booking: 3 hours
- Maximum limit: 14 hours
- Coverage: Unlimited kilometers within the pickup city
Extra charges may apply for:
- Exceeding booked time
- Travel beyond the pickup city
- Prolonged idle or waiting tims

Booking Types

1. Instant Ride:

- Driver typically arrives within 30 to 60 minutes
- If a driver isn’t assigned within 60 minutes, the booking is auto-cancelled with a full refund
- Cancellations after driver dispatch may incur a fee

2. Advance Booking:

- Must be scheduled at least 1 hour in advance
- Can be changed or cancelled free of charge up to 24 hours before pickup

3. User Guidelines:

- Keep your login credentials confidential
- Be punctual at the pickup location
- Use our services respectfully and in compliance with local laws- No smoking, illegal substances, or inappropriate behavior
- Always wear seat belts
- Treat drivers and vehicles respectfully; damage or misconduct may lead to service refusal

4. Pricing & Payment

- Transparent, fixed pricing shown before booking confirmation
- Additional charges may apply for extra waiting, route changes, or intercity travel (for hourly rides)
Payment options:
- Cash
- Credit/Debit Cards
- Authorized digital wallets
Receipts are sent electronically after each completed trip.

Cancellations & Refunds

1. Customer-Initiated Cancellations:

- Instant Rides: No fee if cancelled within 5 minutes and a driver hasn't been dispatched
- Advance Bookings: Free cancellation allowed more than 24 hours before pickup

2. Platform-Initiated Cancellations:

In rare cases where we are unable to fulfill your ride, the booking will be cancelled and fully refunded.
Refund Process:
- Refunds are issued to the original payment method
- No refunds for missed pickups or cancellations made outside the allowed window
- Disputes must be reported within 48 hours of the ride

3. No-Show & Cancellation Policy After Dispatch:

• Once a ride is confirmed and the driver has been dispatched, any cancellation from the client’s side will be treated as a No-Show.
• In such cases, the full ride amount will be charged to the client

4. Customer-Entered Booking Details Disclaimer

• When a customer makes a booking directly through our website and inputs personal or ride details (such as pickup location, time, contact info, etc.), it is the customer's responsibility to review and ensure the accuracy of the information provided.
• C2C Rides shall not be held liable for any inconvenience, delays, or missed rides resulting from incorrect or incomplete information entered by the customer at the time of booking

5. Code of Conduct & Safety

- Maintain polite and lawful behavior at all times
- Disrespectful, inappropriate, or unsafe actions may result in booking cancellation by the driver
- Follow UAE road safety regulations and platform rules

6. Platform Disclaimer

C2C Ride is a platform that facilitates the booking of licensed passenger transport services by luxury motor vehicles. We are not liable for:
- Delays due to traffic, weather, or third-party issues
- Items lost or left in vehicles
- Any indirect losses beyond the value of the booking itself

7. Service Updates & Modifications

C2C Ride reserves the right to make changes to the platform, its services, or these Terms at any time. Users will be informed of major updates via email, website, or app notifications.Continued use of the service after changes constitutes acceptance of the new Terms.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from use of the C2C Ride platform will fall under the jurisdiction of UAE courts.

Kilometer Usage Policy

- For hourly bookings, the maximum allowance is 50 km per hour.
- For 10-hour bookings, the maximum allowance is 600 km.
- For City Tours (Half Day), the maximum allowance is 300 km.
- For City Tours (Full Day), the maximum allowance is 600 km.
- Any usage exceeding the above-mentioned limits will incur additional charges, which will be applied based on the selected car category.

Contact Us

Silicon Oasis, Dubai
info@c2cride.com
+971 58 560 3086

Entire Agreement

These Terms represent the full agreement between you and C2C Ride regarding your use of the platform. If any provision is deemed unenforceable, the remaining Terms will continue to apply.